How to Deal with a Negative Review

As a business owner, the idea of online reviews might scare the heck out of you. After all, the internet (and particularly social media) is a wide-open forum for people to say whatever they think whenever they think it, right? Right. So what do you do when someone has something less-than-perfect to say about your company? Well here is your guide to get you through the process and come out shining on the other end.